Administrative and service competence of the personnel reserve of the medical university

• Olga F. Prirodova

Abstract

The article presents the results of the assessment of the level of development of administrative and service competences of the personnel reserve of a medical university (using the example of the Pirogov Russian National Research Medical University - RNRMU). As a result of the study, a competence-based model for evaluating employees of the personnel reserve of a medical university was formed, which includes six administrative and service competencies: problem analysis, planning and organization, persuasive communication, initiative, interaction-oriented, stress resistance. It has been reliably established that the personnel reserve of a medical university is characterized by deficiency in a number of administrative and service competencies, which manifests itself in a low level of problem analysis both at the level of individual structural divisions and at the university level as a whole.

Keywords:personnel reserve of a medical university, administrative and service competence, competency model

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