IDENTIFICATION OF TYPICAL MISTAKES IN COMMUNICATION BETWEEN A DOCTOR AND A PATIENT IN SIMULATION CONDITIONS AND WAYS TO OVERCOME THEM

• Anastasia V. Fomina
• Kristina V. Gorbatova
• Karina E. Kelyamova
• Elizaveta A. Ivanova

Abstract

A high-quality exchange of information between a doctor and a patient is a necessary condition for their effective interaction. The communication skills of a doctor, including at the stage of his formation, must be constantly improved, including through their constant development. The authors present the results of a study of evaluating the effectiveness of simulation courses aimed at improving the communicative competence of students of the medical faculty. In the course of a week-long course with input and output control of students’ knowledge, it was shown that the identification of typical communication errors in simulation conditions with their subsequent correction in practical classes is an effective method for ameliorating the communication skills of future specialists. The introduction of simulation practices in the training of medical students makes it possible to form the competencies necessary for this, which in the future can significantly increase both compliance and immediate and long-term results of patient treatment.

Keywords:communicative competence; doctor’s communication skills; medical deontology; ethical norms; professional communication; simulation technologies

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